Terms & Conditions

Fitment should be verified prior to purchase. Most parts we sell come with a 60-day money back guarantee unless otherwise stated. Specific item information and extra warranty information is posted on the listing. If you have any questions regarding the guarantee please contact us prior to purchase. The 60 day period starts from the date on the invoice unless specific terms have been negotiated due to special circumstances. No labor warranty is provided, no exceptions. Pre-installation maintenance items such as fluids, and clean up products will not be reimbursed. A refund/exchange will not be given until the item is returned first, no exceptions.

In the event a part sold with a warranty, fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part if available or refund the part purchase price. No refund on deposits, unwanted, special order parts, or special "modified" items. No refund will be issued on an incorrectly ordered item unless the item is returned in the exact same condition it was received. A restocking fee may apply. If you have any question on the warranty of your part, please ask prior to purchase. Please note most items are used parts and will visually appear as such.

To return an item you must contact us at carpartsdirect01@gmail.com and/or within the 60 day period to obtain a RMA number (return material authorization) and the item must be returned within that 60 day period unless other permissions are given. If an RMA# is not provided there may be a delay in processing the return.

Original shipping charges and return shipping charges are not refunded and are the buyer's responsibility. The seller may cover return cost in special situations but that is at the sole discretion of the seller. If an item is unwanted, ordered incorrectly, or not needed a 20% re-stocking fee may be assessed solely at our option.

The return process works as stated obtain an RMA number at our return ship center at the left bottom corner of carpartsdirectstore.com. A prepaid shipping label will be given to approved ground shipments.

LTL Shipments: Most powertrain items and body panels are shipped via LTL Carriers to ensure the item arrives safely and as they are often too expensive to ship with a standard ground carrier. In the event an LTL item is not accepted, refused, is not allowed to be delivered the buyer will be charged return freight.


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